Shipment Policy

Shipment / Service Delivery Policy

Response Time

As soon as we receive your request, our team will respond within 12–24 hours. For urgent matters, you may contact us directly via email or phone during business hours.

Order / Service Confirmation

Once your service order is placed, a confirmation email will be sent promptly with your order details and the estimated delivery timeline.

Service / Delivery Timeline

• Standard digital services (such as consulting, design, and software setup) are typically delivered within 2–5 business days.
• Custom or complex projects will have delivery timelines defined during onboarding and confirmed in writing.

Delivery Methods

• Digital services are delivered through email, project management platforms (such as Trello or Asana), or secure client portals.
• Physical components, where applicable, are shipped through trusted courier partners, and tracking details are shared upon dispatch.

Status Updates & Tracking

Clients receive timely updates throughout each stage of the process, including:

• Order Received
• In Progress
• Review / Approval
• Completed / Delivered

Tracking numbers for shipped items are provided as soon as they become available.

Feedback & Revisions

After delivery, we welcome client feedback. Minor revisions within the scope of the original project are provided free of charge to ensure satisfaction.

Delays & Exception Handling

In the event of unexpected delays caused by technical issues or third-party dependencies, clients will be notified promptly and kept informed throughout the process.

Customer Support Availability

Our support team is available via email 24/7. Live chat and phone support are available during business hours, and we strive to respond to all inquiries as quickly as possible.