Shipment / Service Delivery Policy
1. Response Time
As soon as we receive your request, our team will respond within 12–24 hours. For urgent matters, feel free to reach us directly via email or phone during business hours.
2. Order / Service Confirmation
Once your service order is placed, we’ll promptly send you a confirmation email detailing your order and the estimated delivery timeline.
3. Service / Delivery Timeline
Standard digital services (e.g., consulting, design, software setup): typically delivered within 2–5 business days.
Custom or complex projects: delivery timelines are defined during onboarding and confirmed in writing.
4. Delivery Methods
Digital services are provided through email, project platforms (e.g., Trello, Asana), or secure client portals.
Physical components (if applicable) are shipped via trusted courier partners, with tracking details provided upon dispatch.
5. Status Updates & Tracking
Clients receive timely updates at every stage:
Order Received
In Progress
Review / Approval
Completed / Delivered
Tracking numbers for shipped items are shared immediately once available.
6. Feedback & Revisions
After delivery, we invite your feedback. We offer free minor revisions to ensure your satisfaction (within the scope of the original project).
7. Delays & Exception Handling
If unexpected delays arise—due to technical issues or third-party dependencies—we’ll notify you promptly and keep you updated throughout.
8. Customer Support Availability
Our support team is available via email around the clock. Live chat or phone support is available during business hours, and we aim to respond to all queries as swiftly as possible.
Tone & Style Notes
Professional yet approachable—you come across as efficient, tech-savvy, and reliable.
Clear and structured—each point is concise, numbered, and easy to scan.
Client-focused—you emphasize timely communication and flexibility.