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Refund Policy

Refund Policy – DeveloperTech.net

DeveloperTech.net is committed to providing a transparent, secure, and customer-first experience. This policy outlines the procedures, rights, and terms for refund handling, fraud reporting, and complaint resolution on our platform.

Fraudulent Transactions & Social Engineering Complaints

Reporting Window
Any fraudulent activity, unauthorized access, or social engineering incident must be reported within 24 hours of occurrence to be eligible for investigation.

Required Information
To support your claim, please submit:

  • Transaction ID or reference number

  • Date and time of the transaction

  • Account or wallet number used

  • Supporting evidence—such as screenshots, call recordings, or correspondence if social engineering is suspected

Action & Liability

  • DeveloperTech.net will conduct a tri-party investigation with the merchant and payment provider.

  • If fraud is confirmed, a full or partial refund may be issued, depending on recovery outcomes.

  • Claims reported after 24 hours may be declined due to data integrity concerns.

Refund Eligibility & Processing

KYC & Refund Precondition
All refund requests are processed only after completion of Know Your Customer (KYC) protocols in line with DeveloperTech.net’s compliance policies.

Valid Reasons for Refund
Refunds are considered for:

  • Duplicate or incorrect charges

  • Service non-delivery within agreed timelines

  • Delivered services/items that are defective or materially incorrect

  • Confirmed fraudulent or unauthorized transactions reported within the defined window

Possible Deductions
Refunds may exclude:

  • VAT (Value Added Tax)

  • FED (Federal Excise Duty)

  • Transaction processing fees already retained by third-party providers

Refund Method & Timeline

  • Refunds are processed via the original payment method (bank, wallet, or card).

  • Refunds go to the same account used in the transaction to ensure compliance.

  • Standard processing timeline is 48–72 working hours post-approval.

  • In complex cases, DeveloperTech.net may extend this up to 7 working days, with prior notice.

Non-Delivery, Discrepancy & Damage Claims

Merchant Delivery Timeframe
If delivery timelines were specified (e.g., 7 or 10 days), please allow this period to pass before lodging a complaint.

Complaint Scenarios
Eligible instances include:

  • Non-delivery post commitment period

  • Received service/item substantially different from advertised

  • Damaged, expired, or incomplete items

Required Evidence
Please provide:

  • Purchase receipt or invoice

  • Photograph or video of the received item (if applicable)

  • Correspondence (email/SMS/chat) with the merchant regarding delivery

Complaint Submission Timeline
Complaints must be filed within 72 hours of the expected delivery or receipt; late submissions may invalidate refund eligibility.

Policy vs. Merchant Rules

Merchant Policy Precedence
Individual merchants may have separate refund or delivery terms. DeveloperTech.net respects those unless they conflict with consumer protection laws or our platform policy.

Policy Conflict Resolution
DeveloperTech.net will mediate between customer and merchant. If no merchant response arrives within 3 working days, we may make a final decision based on transaction validation.

Non-Refundable Cases

  • Change of mind or buyer’s remorse post-purchase

  • Acceptance of merchant terms without review

  • Fulfillment aligned with merchant’s listing or description

Legal Disclaimer

DeveloperTech.net is a facilitator – we enable transactions between customers and merchants but do not manufacture or sell products directly. We are not liable for indirect losses unless due to gross negligence or system failure.

Complaint Submission & Resolution

How to Lodge a Complaint

Information to Provide

  • Full Name

  • Transaction Reference ID

  • Transaction Date

  • Description of the issue

  • Supporting documentation (screenshots, emails, etc.)

Investigation & Turnaround

  • Acknowledgment within 24 hours

  • Standard resolution in 7 working days

  • Complex issues may take longer; customers are kept updated.

Contact & Escalation

Our support team will respond promptly. For legal or regulatory inquiries, please email us at the same address above.